What is CAP?

The Client Assistance Program (CAP) is a federal program initiated under the Rehabilitation Act of 1973, as amended. The primary goal is to identify, explain, and resolve any problems a person might be having with his/her rehabilitation program.

We are here to help people with disabilities who are involved with any of these federally funded rehabilitation programs:

  • Division of Vocational Rehabilitation
  • Rehabilitation Services for the Blind
  • Independent Living Centers
  • Projects with Industry

Who is eligible for Client Assistance Program Services?

  • Anyone seeking information, applying for services or receiving services from a rehabilitation program
  • Person who are dissatisfied with the services they are receiving, or who have been denied services for which they might be eligible
  • Persons needing intervention or assistance in their relationships with projects, programs and facilities providing services to them under the Rehabilitation Act of 1973.

What are the rights of a rehabilitation client?

You have the right to . . .

  • A fair and complete evaluation to determine eligibility
  • An eligibility determination within sixty days
  • Receive services in a reasonable amount of time
  • A written rehabilitation plan
  • Be provided an appropriate form of communication to accommodate your disability
  • Appeal decisions with which you you do not agree

What is the client's responsibility?

  • Stay fully involved in your rehabilitation process
  • Be sure you are informed about services that are available to you
  • Help set goals and write plans with your rehabilitation counselor
  • Follow through with your plan for rehabilitation
  • Ask questions when you do not understand information
  • Keep appointments and let your counselor know beforehand if you cannot keep the appointment

How can MO P&A help?

If you need help in establishing a better relationship with any rehabilitation agency, MO P&A provides the following services:

  • Provides information about services available through rehabilitation agencies
  • Advises you about your rights and responsibilities as an applicant/client of these agencies
  • Facilitates improved communication between your and your counselor
  • Assists in resolving disagreements through mediation and negotiation
  • Offers individual advocacy services including assistance with administrative and legal proceedings

The CAP is funded by the Rehabilitation Services Administration
Grant Award H161A030026E